honeyplan.help and support
Help and support
Write to support@honeyplan.app and a person who builds Honeyplan will answer, usually within two business days. Tell us which phone you use and what you were trying to do.
Connect with your partner
- One of you creates the shared space and gets an invite code.
- Send the code to your partner any way you like. It works once.
- Your partner signs in, chooses I have an invite and enters the code.
Premium: subscribe, restore, cancel
- Subscribe: in the app, open Profile and settings and choose Premium. One subscription covers both of you.
- Restore: on a new phone, open the Premium screen and tap Restore purchases, signed in to the same Apple or Google account you bought with.
- Cancel: in App Store subscriptions or Google Play subscriptions. Premium stays on until the end of the period you paid for.
- Refunds: Apple and Google handle them, at reportaproblem.apple.com or in your Google Play order history. If you get stuck, write to us.
Leave the couple
In Profile and settings, tap Leave the couple. You lose access to the shared space and your partner keeps it. If you’re the subscriber, Premium goes with you. If you’re the last person, the shared space is deleted.
Your data and your account
- Export a sheet or a month from the app at any time.
- Delete your account in the app or on the web.
- Privacy questions and requests: privacy@honeyplan.app. See the privacy policy.
Report a security issue
If you find a vulnerability, email security@honeyplan.app with the details and how to reproduce it. Please give us a reasonable time to fix it before making it public, and don’t access or change data that isn’t yours. We won’t take legal action against good-faith research that follows these rules.